regulations


The pitfalls of consumer contracts

For those of you who have domestic customers there is a piece of legislation which is little known but of great significance. These are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These Regulations apply where the contract is entered into off your business premises, often the home of the consumer. Failure to comply with the Regulations can have dire financial consequences for […]


Consumer Regulations and building contracts – are you complying?

On two occasions in the past couple of weeks we have received phone calls from builders who have been contacted by their local Trading Standards department. The scenario has been the same in both cases, which is that they have carried out work for a householder who has then decided that they are not happy with some point or other. The householder has contacted Trading […]